Saganing Eagles Landing
Saganing Eagles Landing
3

3.0
3.0 de 5 burbujas105 opiniones
Excelente
34
Muy bueno
14
Promedio
22
Mala
10
Horrible
25

Chicadin
Detroit, MI142 aportes
2.0 de 5 burbujas
dic de 2023 • Pareja
One reason we quit going to Vegas and decided to focus on Michigan casinos is they are NON-SMOKING!!! Best decision ever. A negative is the beds were so hard we could not sleep! Pillows were too big and fat-hurt and our necks. We will only do day trips from now on. Seems like the last year the food has gone downhill but the food at the Landing was pretty good this time; try the sampler platter. Drinks there were good pours too. The sweatshirt at the giftshop was about $60 but so worth it. I used one for a Christmas gift and it was a huge hit! The sales clerk said I didn't need to swipe my player's card as I wouldn't get points for purchasing them, but I looked it up later and I think she should have swiped my card, as I think you get players points anytime you spend money at the property. The High Roller Wheel of Fortune machines were hot hot hot! Saw someone hit on an .80 bet a few times.
Escrita el 28 de enero de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Hello couponshopper, Thank you for taking the time to write a review for Saganing Eagles Landing Casino and Hotel! That sounds like such a fun and exciting experience! It's always great when you find a sweatshirt that not only looks good but is also worth the price. And it's even better when the gift you gave for Christmas turned out to be a huge hit. As for the High Roller Wheel of Fortune machines, it must have been quite thrilling to witness someone hitting on just a .80 bet multiple times! It sounds like you had an amazing time at the gift shop and casino. Sorry to hear about the points in the gift shop. If you would like to contact me at Jmerren@sagchip.org I can do my best to get you into contact with someone about receiving those points for that purchase. I'm sorry to hear about your unpleasant experience with the beds and pillows during your stay. Your feedback regarding the hardness of the beds and size of the pillows has been duly noted, and we apologize for any discomfort caused. Warm regards, Jerrett M. Call Center Supervisor
Escrita el 30 de enero de 2024
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

ScubaMI T
2 aportes
1.0 de 5 burbujas
dic de 2023 • Familia
They stuck us in the handicap accessible room. My wife made reservations in October! There were no other options when we arrived. With no shower curtain on the handicap shower, water was all over the floor and my wife fell on her ass and messed up her back and neck! The food sucked! I had one of those hard to chew burgers… must be a Cattleman’s Best burger from Aldi’s or some other cheap frozen crap. My wife had chicken tenders, complete with the tendons that are disgusting to chew, but at least the fry oil was old an tasted so bad the tendons didn’t matter, The plates were left on our table until we asked for them to remove them. Then the waitress, Ariana, overcharged the hell out of us. You can’t win at all! The slots don’t even give you a slight idea that you might get lucky. No payback at all! Just put your money in and it’s gone with not a single payback. This is the worst casino experience we’ve ever had. Never again!
Escrita el 30 de diciembre de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Hello scubamit, Thank you for taking the time to write a review of Saganing Eagles Landing Casino and Hotel! We apologize for the less than satisfactory experience at our property. We would like to investigate this a little further, please contact us at callcenterleads@sagchip.org. We look forward to having you as our guest again soon! Warm regards, Stephanie S. Call Center Supervisor
Escrita el 5 de enero de 2024
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

Pamela D
1 aporte
1.0 de 5 burbujas
dic de 2023 • Familia
We went to the Casino on Christmas Day this year 2023. I had called ahead to make sue they would be open and to also see if they would be serving dinner and when I spoke to the Landing restaurant, I was assured it would be open.
We decided it was time to eat and entered only to be told there would be about a 20 to 25 minutes wait. I was stunned as there were only about 8 tables in use when the girl informed me, she was sorry for the wait, but they had only staffed her with 2 servers! We gave our name and were handed a beeper of some sort. We watched as others entered and encountered the same. After 40 minutes we were beeped and seated. We decided to go with the special, which was pork loin, carrots, Brussel sprouts with a glaze. The sign said soup also but our waitress did not ask nor offer so when she brought out our food I was just about to ask when a gentleman ( who looked like he could have been a floor mgr) walked up to her and told her his mom was being seated and she wanted our waitress to wait on her and off our waitress went so the question of soup was placed on hold for the moment. I then decided to at least start to eat when boom I could hardly cut through the pork. I put a piece in my mouth, and it was like chewing on my husband's leather belt!! The carrots were hard and the Brussels crunchy and the potatoes were not cooked as they had hard lumps. This pork had to have been sitting under some kind of heat lamp with no protection or cover and it was awful. Everything was. I finally got our waitress again and did not even bother with the soup and asked for a mgr who was very kind but I found she too was short staffed. This mgr. who set this up needs to learn how to manage. You always over book as you can send home but you never underbook especially on a Holiday! I had never eaten there before and I never will again. Then on top of this both my husband and I got very ill with an intestinal issue which has continued yet today! It is so not worth it and the food was lousy! I called to speak to the manager and was met with voice mail and left my name and number and the reason I was calling and they have not even had the courtesy to return my call.
Escrita el 27 de diciembre de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Dear pameladL9852DG, Thank you for taking the time to write a review of your recent visit to Saganing Eagles Landing. I'm sorry to hear of the issues you encountered at the Landing Restaurant. Our team does their best to provide service excellence and I apologize this was not your experience. I spoke with the restaurant manager and they were unable to find a voicemail, but you may try to contact them again at 989-775-5963. You can also reach out to me at callcentermanagement@sagchip.org and I will get you in contact with someone. Warm Regards, Misti - Call Center Manager
Escrita el 28 de diciembre de 2023
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

Cherrie M
Fairview, MI26 aportes
1.0 de 5 burbujas
dic de 2023 • Pareja
The Pits! We ate at the restaurant before but this was the worst. Sat down with the wife and got a nasty fork. Asked for a new one and got a rollup with the knife containing an unknown crusty substance. We asked for a supervisor who apologized of course. Thats not the problem. The corned beef sandwich was dried up meat improperly sliced with the grain, almost no dressing, and tossed on the plate with the meat falling off the bread. Ever eat corned beef sliced wrong? It was shoe leather. After complaining about the silverware we did not want to be a couple of Karens so we ate what we could and left. Never again. The McDonalds in Standish is our spot now. December 7th was indeed a day of infamy at saganing.
Escrita el 9 de diciembre de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Hello CherrieM_12, Thank you for taking the time to write a review of Saganing Eagles Landing Casino and Hotel! We apologize for the less than satisfactory experience at our restaurant. I have forward your concerns onto the management of food and beverage. We look forward to having you as our guest again soon! Warm regards, Stephanie Call Center Supervisor
Escrita el 11 de diciembre de 2023
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

mike w
1 aporte
2.0 de 5 burbujas
nov de 2023 • Familia
casino 5a.m. Using my big coffee cup, so i don't leave machine a lot. 7:30 guard comes up to me and says I can't use that cup. They can't control booze . Makes me dump cup out in trash can, That's stupid as someone will have to clean the mess. So, instead of having a fun time I packed up and left. 10 people also packed up and left. Never to return to a soaring eagle casino. I will go to firekeepers instead. mad300dog@gmail.com
Escrita el 14 de noviembre de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Hello Destination198829, Thank you for taking the time to write a review of your recent visit to Saganing Eagles Landing. I'm sorry to hear about your unpleasant experience at the casino. It's understandable that such incidents can be frustrating and disappointing. If you would like to contact me at jmerren@sagchip.org I can get you into contact with Saganing security to speak with you further on this incident. Thank you and have a wonderful day. Warm Regards, Jerrett – Call Center Supervisor
Escrita el 15 de noviembre de 2023
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

Sharon R
Fenton, MI29 aportes
2.0 de 5 burbujas
sept de 2023 • Familia
The Hotel is beautiful, the staff is great too, the hotel deserves 4 stars but, the casino ranks a 2 AT BEST! If the hotel offered something like a spa or maybe a quiet cozy bar to kick back, I’d stay at the hotel again. But, since the casino is all there is to do, I’ll need to pass on that.

OMG the slot machines are SOOOO BORING! I miss the days when you actually got an interactive bonus that made the games fun even when you were losing. It’s probably been 15 years since I’ve been in a casino, we used to enjoy going, thought we’d check it out again and I remember now why we stopped going. Casino’s notoriously don’t pay out but for Pete’s sakes, you may as well just throw a hundy in the trash can, it would probably be more fun. You can tell the slots are boring because the only people playing them are 50 and up. We saw no one there who looked younger than 50 seriously that should tell ya something. I mean, slots used to be fun, now the bonus rounds consist of; looking up and watching the little ball land in a numbered slot (spoiler alert it never lands on anything higher than 100). I have more fun playing the free games on line… shoot may as well pay for extra lives and such on those probably better use of your money, you won’t win cash on either but at least with the home games you get some fun out of it.

Seriously, whoever dreams up these games really has little imagination or understanding to what’s fun… My family members are 70 and 90 and they said they were boring…. the old slots were WAY MORE FUN, I’ll take a pass on this moving forward.
Escrita el 6 de septiembre de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Hello HotelScout99, Thank you for taking the time to write a review of Saganing Eagles Landing Casino and Hotel! We apologize for the less than satisfactory experience at our property. I have passed your comments on to the slot department. We do hope that you give us another chance and we look forward to having you as our guest again soon! Warm regards, Stephanie - Call Center Supervisor
Escrita el 7 de septiembre de 2023
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

1.0 de 5 burbujas
dic de 2022 • Amigos
Let people explain what happened before they kick you out like that I understand they have you on camera which is fine but things happen on mistake we are human nobody is perfect some things are just honest mistakes
Escrita el 27 de julio de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Hello Trip750761, Thank you for taking the time to write a review of Saganing Eagles Landing Casino and Hotel! We apologize for the less than satisfactory experience at our property. Please contact the security manager to discuss further. Thank you and have a wonderful day. Warm regards, Stephanie - Call Center Supervisor
Escrita el 28 de julio de 2023
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

Reyna S
Bay City, MI1 aporte
1.0 de 5 burbujas
mar de 2023 • Amigos
Slots are the worst paying I have ever seen. Every patron in the casino was complaining about not hitting.
Escrita el 18 de abril de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Dear 795reynas, Thank you for taking the time to write a review of your recent visit to Saganing Eagles Landing. I'm sorry to hear you didn't enjoy your time with us. I hope if you choose to visit us again in the future, that you have better luck on the gaming floor. Warm Regards, Misti - Call Center Manager
Escrita el 19 de abril de 2023
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

Polly P
14 aportes
5.0 de 5 burbujas
abr de 2023 • Pareja
Convenient parking. Friendly front desk. Love the play and stay package! Good food! Only lacking a magnifying mirror for us folks who have trouble seeing.
Escrita el 16 de abril de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Dear Polly_P1976, Thank you for taking the time to write a review of your recent visit to Saganing Eagles Landing. We are so happy to hear you enjoyed your visit with us and had friendly service. Your suggestion for the mirror will be sent to our hotel team. Thank you again for your feedback and we look forward to seeing you again soon! Warm Regards, Misti - Call Center Manager
Escrita el 17 de abril de 2023
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

connie1223633
Caro, MI94 aportes
3.0 de 5 burbujas
nov de 2022
It was a fun afternoon. Dinner was good. The gift shop was nice. It's a nice place to spend a couple of hours.
Escrita el 26 de febrero de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Hello Connie1223633, Thank you for taking the time to write a review of Saganing Eagles Landing Casino and Hotel. We are so glad to hear that you had a great time at our place! We strive to make sure every experience is a memorable one and your feedback helps us with that. We look forward to hosting you again soon! Warm Regards, Jerrett Merren Call Center Supervisor
Escrita el 27 de febrero de 2023
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

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