Vue Staines Cinema
Vue Staines Cinema
3.5

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3.5
3.5 de 5 burbujas307 opiniones
Excelente
57
Muy bueno
100
Promedio
64
Mala
38
Horrible
48

1.0 de 5 burbujas
feb de 2024 • Pareja
Went to see Bob Marley movie on Valentine's Day in the evening. Screen 9 was filthy it was disgusting. Cleaners left but clearly hadn't cleaned. VIP seats covered in crumbs, chips all over the floor, tables clearly not wiped down. Very, very poor never again!!
Escrita el 18 de febrero de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Agnes S
1 aporte
1.0 de 5 burbujas
ago de 2023 • Familia
Very disappointed! Instead of have nice a chilling evening with my family and good movie, I had evening full off stress and disappointments! When we went to our seats come up that other people are seating there also with valid ticket. Staff notified about the problem left us with advise to searching by ourselves to the free seats. We have to moved few times during all audience being late due to queuing for food. We lost the beginning of movie because of all this mess. Company is aware about the problem of selling double the places but do nothing about it! Is the second time and the second movie when I had the experience like this! Reticules.
Escrita el 9 de agosto de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

00SKK2013
Londres, UK29 aportes
1.0 de 5 burbujas
jul de 2023 • Amigos
The carpark was full and a one in one out system, whilst I waited for parking, my friend made her way inside to purchase drinks and food.

10 minutes later, I met her inside, and she was without food and drinks. The touch screen order system does not speed orders up, and staff are unable to cope with the demand as the collection queues were very large.

You queue to use the touch screen, then queue for what looked like an average of 15 minutes to collect your order. You'd be better off placing the order at the desk.

However in my friend's case, she was not given a food receipt (it did not print) she was told to queue in the very long queue to resolve (which was not an option as the film was due to begin)

We were then advised we could sort it out post film, and my friend could get a refund.

That dampened the evening as we were thirsty and at least wanted drinks.

Post film, we queued behind another couple at the customer service desk (they advised that they had been waiting for some time)

We asked the staff to chatting next to us if anyone was going to come to the desk, and eventually, the female staff member exhaled and said she would resolve the matter. We were made to feel we had inconvenienced her, by interrupting her chatting socially to a fellow colleague, that it was not her remit to resolve.

Needless to say, we'll not be in a rush to go back. Staff were not friendly and all felt very unorganised.
Escrita el 1 de agosto de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Jovi9
Feltham, UK11 aportes
1.0 de 5 burbujas
jul de 2023 • Familia
If you want to understand what is worst customer service and overall bad experience then you gotta visit here Vue in staines
Kiosks are not updated and some of the senior management need to come and experience themselves undercover
Escrita el 3 de julio de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

esh94
Kuala Lumpur, Malasia78 aportes
1.0 de 5 burbujas
feb de 2023 • Familia
Why is it when u go first movie in morning the cinema smells and toilets are
Disgusting,
Don’t they clean them? For the money we spend at least have it clean and hygienic. It’s a dump. 🤢 food
Expensive, floor dirty , cinema rooms smelly, toilets smells and not clean.
Escrita el 18 de febrero de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Y5918ZNmichaels
Uxbridge Road4 aportes
1.0 de 5 burbujas
oct de 2022 • Familia
Not enough staff serving. Went with family and planned on buying hot food, popcorn, soft drinks and a beer for me. Stood in line for 10mins while one person tried to serve the queue in front of me. Ended up walking away. To save themselves the minimum wage they offer, they lost out on at least £30 worth of business on just this one transaction. If they had more staff just think how much more revenue they could take. Cinema used to b a pleasant enjoyable night out, a treat. Not at this cinema!!!!
Escrita el 27 de octubre de 2022
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Tessa C
Windsor, UK79 aportes
4.0 de 5 burbujas
oct de 2022 • Familia
I haven't been to this cinema since COVID and the last time it was awful. Toilets appalling and cinema seats with food debris BUT this time I was pleasantly surprised. Super clean loos,helpful staff and immaculate seating area. Great for upping their game as nothing actually beats seeing a movie on a big screen
Escrita el 6 de octubre de 2022
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Helen D
2 aportes
1.0 de 5 burbujas
jul de 2022 • Familia
I’ve never sat on such dirty seats in a cinema. One of our seats had a huge rip in it. Haven’t been to this cinema before but wouldn’t go again as all four seats needed a good wash or completely replacing. Film was good though!
Escrita el 24 de julio de 2022
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

LouL
Slough, UK32 aportes
5.0 de 5 burbujas
may de 2022 • Pareja
We couldn't fault this cinema, it was clean and the staff were helpful. This be using this cinema from now on as our local one is bad!
Escrita el 2 de mayo de 2022
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

KMo111
Londres, UK11 aportes
1.0 de 5 burbujas
abr de 2022 • Familia
Awful customer experience with this cinema - given complimentary tickets due to a power cut at cinema - could not use during pandemic due to cinema closures asked them to extend but they have refused ! Gift vouchers extended due to closures but not these tickets
Escrita el 24 de abril de 2022
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

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