Thank you so much for taking the time to write us a great review! We strive to always offer the best guides and service and we are delighted to hear that you had an amazing experience on our Detailed Itinerary Vatican Tour! We hope to welcome you again soon on one of our tours! Thanks The Tour Guy Team

Hi Ronak, Thanks for your review. It's disappointing to hear that your were not happy with this tour, that is usually highly rated by our customers. We have a wide range of tours visiting the Vatican, from 2 hours to 5 hours experience. Our customer service could have helped you choosing the right one, depending on your needs. You chose the longest tour, which is a 5 hour guided tour, hence the additional cost for having a professional licensed guide, explaining all about the amazing masterpieces that are found in the Vatican Museums. We don't think an audio guide and a guided tour with an official Rome guide are comparable experiences, as we see from the amazing feedback we get every day from our customers. The Sistine Chapel is a sacred place and for this reason no commentaries are allowed in the chapel. All our guides are trained to explain the Sistine Chapel in detail before entering it and your tour was no exception. When it came to enter the chapel, you had already been explained all the details you had to look out for, in order to be able to contemplate its majesty in silence. As you probably have noticed whilst visiting it, the Sistine Chapel is to be reached after walking through the galleries of the Museums, hence you can't enter it immediately for logistical reasons. However, the 8am entry is indeed a privileged entry you wouldn't be able to book online as an individual visitor. This allows a better experience, before the crowds enter the Museums. Finally, due to Covid-19 restrictions, the skip the line passage between the Sistine Chapel and the Basilica is currently closed. For this reason, and in order to enhance the quality of the experience, we have decided to include other sections of the Museums instead, since, as you said, the Basilica is free to visit. All our guides are instructed to provide you with relevant information so that you will know what to look out for whilst visiting the Basilica on your own. This information is clearly stated on our website and was communicated to all our distributors, so they could update their websites as well. This itinerary avoids a 20 minutes walk to the Basilica and having to stand for an unpredictable amount of time in a queue, wasting the time you have paid your guide for, which can be used to enjoy other remarkable parts of the Vatican Museums. Finally, both the Roman Guy and The Tour Guy are existing companies and are sister companies. Our meeting point is clearly stated and we have hundreds of visitors booking with us every day, who successfully manage to find the meeting point every day, which is conveniently located near the entrance of the Museums. I hope this helps. I am aware my colleagues have already been in touch and hopefully the matters were clarified, however we would be always happy to hear from you if you would like to discuss this further. Thanks, The Tour Guy Team

Thank you so much for taking the time to write us a great review! We strive to always offer the best guides and service and we are delighted to hear that you had an amazing experience with Cristiana on our Vatican Privileged entrance tour! We hope to welcome you again soon on one of our tours! Thanks The Tour Guy Team

Dear Sam, Thank you so much for taking the time to write us a great review! We strive to always offer the best guides and service and we are delighted to hear that you had an amazing experience with Maria on our Detailed Vatican tour. We hope to welcome you again soon on one of our tours! Thanks The Roman Guy Team

Hey StevekT5272CC, Thank you very much for your 5* review. We are thrilled that you loved our Detailed Itinerary Vatican in a Day Tour, Monica will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day, so thank you for your kind words and do not forget to share your photos with us! We look forward to touring with you again soon. All the best, Marco

Ciao Stephanie D, Thank you for taking the time to write a review. You make a great point in saying that the tour guides should have a head set with a microphone: I will pass your recommendation to our guides department. We hope to see you in Rome again or one of our other locations in Europe. Ciao! Marco