Respuesta de Perfect Wildern... T, Owner de Safari de 8 días de lo mejor de Kenia y Tanzania desde Nairobi
Respondida el 21 de mar de 2019
Halo Antonio Thank you for your review. There was a misunderstanding from the word go since we sent emails but unfortunately they were not coming through. All kenya tanzania long safari we send Many emails in advance and give clients the accomodation and they normally tell us where to change. when we saw no reply from you we thought you were okay with that. When one books on viator their is a page where you can login in and we communicate. we sent ,multiple texts here asking for hotel pick up details but no reply. In Tanzania the normal version of the budget safari is to sleep in tents on the ground in public campsites within the park. So when you upgrade we put you in tented lodges( as we did) big luxury tents, self contained with shower toilet bed and linen inside. This is the upgrade. We did not know that you wanted a brick walled lodge. You were upgraded further to serengeti safari lodge for the first night but still it was not what you wanted. serengeti is generally cold all year round at night. There are no safari cars with AIR-conditioning- the roads we pass are generally rough and dusty , all safari vehicles have open top roof- so dust can also come from the top. Arusha to Nairobi. We use the luxury shuttle all the time.for all our clients. The luggage is normally covered in water proof canvas and the shuttle is not a public transportation, its private for our safari and kilimanjaro mountain climbing clients with all the gears and equipment. we do this to have more room in the car and all gear is inspected at the border crossing. Baloon safari; You had insisted that you had read online that a baloon safari is 300 USD and you wanted us to give you for this one. On the ground office in maasai mara their price is 450 USD , we offered you for 380 USD but you insisted you had seen online for 300. Nothing much could be done here since the balloon company is separate from us. CONCLUSION; There was a big communication breakdown between , the clients, tripadvisor, and the local office. Most of the complains you raised could be handled if the email communication chanel was working. We exchange over 20 emails to all our multiday tours for your case there was none. We still feel bad you did not enjoy the safari and we apologise profusely for our part in it.