Cancun Airport

Cancun Airport, Cancún - opiniones y fotos

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This is where you get scammed.
jun de 2022
Fue un poco confuso, AeroMexico se asocia con Delta, así que no estaba seguro de a qué terminal ir hasta que estuvo disponible en mi aplicación. Sin embargo, mi itinerario decía que era un vuelo de Aeroméxico, pero no lo era. Delta es Delta, que es lo que se supone que es. De todos modos, el aeropuerto es bastante típico, caro y bastante complaciente en cuanto a compras y restaurantes. . . etc. Sin embargo, ten cuidado, especialmente si eres conocido por estar menos atento a tus cosas o una persona que pregunta dónde está su teléfono cada 2 minutos. Cuida tus cosas. Teníamos una maleta de mano con ruedas que literalmente nos quitaron mientras estábamos parados justo al lado, comprando. En ese momento, no pensamos en nada, pero esta pareja nos estaba investigando. Los vimos un par de veces, pero había mucha gente comprando, así que no piensas nada. Bueno, no tenían equipaje de mano, solo una mochila para el tipo y un bolso para la dama. Mientras mi esposa miraba las cosas, él agarró su maleta de mano (ya que estaba literalmente a menos de un pie de ella) y se alejó con su amiga. 2 segundos después, mi esposa me pregunta dónde está. Ella gritó "Oye" y se congelaron y se detuvieron. La dama hizo un acto de "ups". El chico estaba completamente en silencio. Como se mencionó anteriormente, no tenían maleta, por lo que era bastante obvio que no se trataba de un error con sus propios artículos. 5 segundos más y habrían doblado la esquina y se habrían ido de la vista. Afortunadamente, eso fue todo y no surgieron más problemas. Se lo dijimos a los trabajadores, pero no parecían desconcertados. No se perdió nada, le dijimos a seguridad, pero solo dijeron que los vigilarían. TLDR; Una pareja nos siguió, agarró la maleta de debajo de nuestras narices mientras compraba y casi se sale con la suya. Además, hay personas con carteles que hablan de pagar un impuesto de turismo. Ingnóralos. Casi lograron que escaneáramos su código QR y pagáramos algo, pero afortunadamente nos dimos cuenta de que había otras personas caminando alrededor de ellos y lo hicimos. Consulte con su puerta de embarque para su entrevista de aduanas. Pondrán una calcomanía en su pasaporte para autorizarlo para la salida, verificarán los resultados de su prueba de covid y recogerán su hoja de aduanas. Si no lo hace, tendrá que hacer esto como su tablero y eso es una molestia y podría perder espacio en la cabina para sus artículos. En cuanto a la llegada, llegamos 2 horas y 15 minutos antes de la salida de nuestro vuelo. Usamos los quioscos para registrarnos ya que nuestra aplicación no nos dejaba. Eso fue rápido y pudimos evitar las filas ya que no teníamos maletas que revisar. Después de eso y de la seguridad, probablemente teníamos un poco más de una hora antes de que comenzara el embarque. Esto fue un jueves, así que no puedo decir que será igual de suave en otros días, pero no fue tan malo.

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2.0
10 opiniones
Excelente
2
Muy bueno
0
Promedio
1
Mala
2
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5

Wendell E
3 aportes
Was a bit confusing, AeroMexico partners with Delta so I wasn't sure which terminal to go to till it was available on my app. However, my itinerary stated it was a Aeromexico flight, but it wasn't. Delta is Delta, which is what it's supposed to be. Anyways, airport is pretty typical, pricey and pretty accommodating in regard to shopping and dining...etc.

Beware though, especially if you're known to be less attentive to your things or a person who asks where their phone is every 2 minutes. Watch your things. We had a rolling carryon suitcase that was literally taken from us while we were standing right next to it, shopping. At the time, we didn't think anything of it but this couple was scoping us out. We saw them a few times, but there was a lot of people shopping so you don't think anything of it. Well, they had no carryon luggage, just a backpack on the guy and a purse on the lady. As my wife was looking at things, he grabbed her carry on suitcase(as it was literally less than a foot from her) and walked away with his lady-friend. 2 seconds later, my wife asks me where it is. She screamed "Hey" and they froze and stopped. The lady put on a "oops" act. The guy was completely silent. As mentioned earlier, they had no suitcase so it was pretty obvious it wasn't a mistake for their own items. 5 more seconds and they would have turned the corner and been gone from view.

Thankfully, that was all and no more trouble came out of it. We told the workers but they didn't seem phased by it. Nothing was lost, we told security but they just said they'll keep an eye on them.

TLDR; Couple tailed us, grabbed suitcase from under our nose while shopping and almost got away with it.

Also, there's people with signs talking paying a visitor tax. Ignore them. They almost got us to scan their QR code and pay something but luckily we noticed other people just walking around them and followed suit.

Check with your gate for your customs interview. They'll put a sticker on your passport to clear you for departure, check your covid test results, and collect your customs sheet. If you don't, you'll have to do this as your board and that's a hassle and you could potentially lose cabin space for your items.

As for arrival, we arrived 2hrs and 15 mins before our flight departure. We used the kiosks to check in since our app wouldn't let us. That was quick and we were able to avoid the lines since we had no bags to check. After that and security, we probably had a little over an hour before boarding started. This was on a Thursday so I can't say it'll be just as smooth on other days but it wasn't too bad.
Escrita el 4 de junio de 2022
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Valeria F
2 aportes
Amigos
Everyone was nice except one lady at the airshop convenience store at the gate by c14 she was very rude she looked very annoyed I had to greet her and say good morning and she just looked at me also she basically yelled at me when I was about to pay she told me to insert my card but very rude she did not bag any of my items I had about 6 items and the. When I asked for a bag she threw it at me I noticed the bag ripped so I asked her for one more and she threw it to me so unprofessional
Escrita el 29 de mayo de 2022
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Drake M R
Vancouver, Canadá1 aporte
The biggest rip off-airport, my wife and I have ever seen. I am talking about pricing like a water bottle for more than $10 US, bag of lay chips, the big size, for more than $13 US, and the alcohol prices are more than the Walmart or La Europa. We have been travelling to Playa Del Carmen since 2012 and for the past 4 years, we have been spending more than 5 months in the area. We do not shop at that airport, they are out there to get your last tourist dollars. So buy snacks, water, and even pack a lunch, but do not waste your money at the biggest rip-off airport .
Escrita el 14 de mayo de 2022
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Familia
This airport needs to be upgraded in so many ways. Where do I start... waiting time is horrible, 3 hours to get out. Had to wait to land, too much air trafic, had to wait for an available gate...had to wait at immigration with no respect for Covid mesures, too much people and no place. It was hot and humid, no ventilation. One woman passed out from the heat. Dirty washrooms with no hand soap. And then came the luggage part...waited and waited, no place to sit, no place to get water. Was travelling with 2 year old and our stroller was NOT given while exiting the plane, had to hold my baby for 2 hours while she was tired, hungry and thirsty. Our stroller was broken when it came off the luggage belt. Guy at the luggage check was sleeping. So understaffed it's not even funny. No line up to exit, everyone was pushing to get out. What a mess.
Escrita el 14 de marzo de 2022
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

saltandsea
México79 aportes
Just came back through the Cancun Airport, what a disaster! Crowded to capacity, nowhere to sit in the departure lounge- bathrooms few and far between - lined up with 30 people outside and waited over 10 m ---- our visa was only taken when we boarded the plane and wondered what would have happened if we has overstayed. The duty free was very high priced - don't bother.
Escrita el 6 de marzo de 2022
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

freddiemer
39 aportes
Read the reviews here's my 2 pesos

1st off we have coming to Cancun since 1993. Back then there was only 1 terminal and you walked on tarmac to and from plane, no ac in passport control etc.

Now this place is Great state of the art, up to date and clean. Quick note have visited twice in last 4 months.

Tip most airlines do let you check-in online BUT you still have to show test results etc.
USE the self kiosk you don't have to wait in those long long lines. You check-in get boarding passes and proceed to gate. If you have check-in luggage, it's like Vegas Most, I say most have luggage only check-in. We carry on, yup there for a week don't need no huge suitcase.

WHY are you people taking off your shoes at security, does it say so NO. Gees

Fail to plan, plan to Fail. Cell phone tells you everything just look up flight info before leaving for airport. Be Prepared. Most International flights go to Terminal 4 since April 2021, its brand new.

The people there are very nice. Never ever had an issue.

VISITTAX Cancun pay it if you want, there is no one checking for it. No enforcement yet, they wanted the airlines to enforce it and they said no. So its on the honor system. Ha so pay it if ya like, no comment.
Escrita el 21 de febrero de 2022
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Declan M
Dublín, Irlanda86 aportes
Just back from Cancun. Could not get over the long queues at check in. We could not check in on line so had to go to the desk. We were advised to arrive 3 hours early which we did and just about made our flight with no time to shop or eat. This could so easily be avoided if airlines staffed the check in desks adequately. We could not check our bags through to Dublin and had to collect them at Philadelphia and check them back in.
Escrita el 9 de febrero de 2022
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

DrSilvera
Los Ángeles, CA21 aportes
Familia
If your flying internationally. Please double check with your airline carrier verbally or by email on which terminal your flight departs from. For example I flew with Alaska Airlines and on my reservation there was no terminal listed. A quick search online and it said Terminal 3. When I got to Terminal 3 I was advised it was Terminal 2. And the guys there offered us a ride from Terminal 3 to Terminal 2 for $30USD!!! This is a scam. Please there are public transport shuttle buses that take you from one terminal to the next that leaves every 30 mins.

I love Cancun but please don't take advantage of the tourists.
Escrita el 11 de enero de 2022
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Frank W
Berlín, Alemania99 aportes
Well organized airport, friendly staff, nice shops, fast security control, lots of restaurants an shops
Escrita el 8 de octubre de 2021
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Johnny
1 aporte
Amigos
Horrible airport, totally mess, and the immigration officer looking after Averything, don go there waiting time for your luggage is unreal
Escrita el 3 de septiembre de 2021
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
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