Clip 'n Climb

Clip 'n Climb

Parques de diversión y temáticosCentros de juego y entretenimiento
Lunes
Cerrado
Martes
Cerrado
Miércoles
Cerrado
Jueves
Cerrado
Viernes
Cerrado
Sábado
10:00 AM - 06:00 PM
Domingo
10:00 AM - 05:00 PM
Acerca de
Duración: 1-2 horas
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4.5
4.5 de 5 burbujas72 opiniones
Excelente
63
Muy bueno
3
Promedio
1
Mala
2
Horrible
3

David smith
Londres, UK1 aporte
5.0 de 5 burbujas
sept de 2024 • Familia
Took my grand children to Clip & Climb, Weston today, while we were visiting on holiday.We have had bad experiences with clip n climbs before so wasn’t sure what to expect.

We arrived the required 20 minutes before our session for the safety briefing, this gave us enough time to check in, get a drink and a table in the cafe before the girls climbed, thank you to Mille who I believe was the instructor running our brief

They had a fantastic time the staff were all friendly, helpful and informative. This made us all feel at ease,it was really nice to see staff members so enthusiastic in what they do, with adults and children, they were always on hand to help us especially with the clipping in and challenging them.

They also have an on-site cafe and I must say me and my wife enjoyed a few of their coffees during the time we were there. They also had a range of cold drinks including a slush puppy, which of course both of the kids wanted after the climb.

The only negative part of the day for us was parking (we understand this isn’t the venues fault) if visiting leave plenty of time to find somewhere to park.

We will definitely return to this venue if we visit the area again, this clip n climb compared to others we’ve been to seems to be well managed and the staff went above and beyond to make us feel comfortable and at ease from the minute we arrived
Escrita el 1 de septiembre de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Scldn83
10 aportes
2.0 de 5 burbujas
ago de 2024 • Familia
I booked a session for 2 pm, arriving exactly on time, only to be told by an unhelpful staff member at the café that I was late since I needed to arrive 20 minutes early for harnessing. Consequently, I had to wait until 2:30 pm but was then only allowed to climb until 2:55, meaning I paid £20 for just 25 minutes of climbing. The whole experience was stressful, and the staff on the floor were too busy chatting to offer any help.
After witnessing the next session, I noted that the harnessing and safety briefing took less than 10 minutes, meaning I had only just missed my group. The staff could have easily shown some goodwill by letting my 6-year-old join the group we had booked, especially since they were not busy, but chose not to, hiding behind an unnecessary policy.
Upon reviewing the booking information, I found that the requirement to arrive 20 minutes early was buried in small print among various font sizes, making it hard to notice. Others I spoke to also found the booking information overwhelming and unclear.
When I raised a formal complaint about the lack of transparency, I received a dismissive email from an unnamed source at 8 pm, which ignored most of my concerns. There was no accountability, no refund offered (which I had requested), and no information on how to escalate the complaint something I had asked for.
Since Clip and Climb is a franchise, customer service standards vary, and it’s clear this location is poorly managed. None of the three managers were present when I asked to escalate my complaint, and I was directed back to the unhelpful café staff member.
The most prominent post-booking information was about staff abuse. If customers weren’t being mistreated and ripped off, there might be less frustration. I felt my complaint was ignored, and I left feeling ripped off and poorly treated. My advice: avoid spending money at this business.
Escrita el 28 de agosto de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

albionsarah
Wantage, UK20 aportes
5.0 de 5 burbujas
ago de 2024 • Familia
First time visit, we had a fab time! Three climbers age 42, 14 and 8 all enjoyed the challenges and especially climbing the stairway to heaven. What made our visit so great was the members of staff who were all super friendly and helpful, honestly couldn't ask for a better crew of people.
They were so attentive and down to earth, massively impressed
Escrita el 17 de agosto de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Victoria B
Bristol, UK10 aportes
5.0 de 5 burbujas
ene de 2024 • Familia
I can honestly not thank the team enough at clip and climb Weston super mare. All staff so very very kind to all the children that came along in my party. They reassured the children, talked to them kindly and helped them through their session. We had a great time and all the children loved it!
Thank you very much!
Would recommend this to others for sure.
V
Escrita el 19 de enero de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Pavel E
Moscow, Moscow City, Russia4 aportes
1.0 de 5 burbujas
dic de 2023 • Familia
We went to clip and climb at Weston Super Mayer, hoping to have a good time. Though that is not what we received. We booked a session though because of family trouble we came a bit late: approximately 10 minutes late. We were told by an employee that since we are late, we can't come in. We were quite shocked at this but decided to be respectful and calmly asked if we could get a refund. They said they couldn't do that for us. We looked at them and asked if we could even get a partial refund. They said it was our mistake for being late and that we should've come earlier in a very rude and mocking tone. We won't be coming back there and we should've gotten at least a partial refund. Very bad.
Escrita el 10 de diciembre de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Stacey C
Somerset, UK4 aportes
5.0 de 5 burbujas
ago de 2023 • Familia
The staff at clip and climb are always so friendly, polite and helpful. They really do make the experience a positive one, especially Louis who is a real credit to the the company!
Escrita el 6 de agosto de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Nicky S
1 aporte
5.0 de 5 burbujas
jul de 2023 • Familia
We had travel problems on our first visit and the staff (the manager especially) was incredible in making sure we didn’t lose our time slot or money, genuine help, support and understanding of frustration.
I have to say customer service at its highest.
The centre itself has great safety briefing (and keeping safety as the priority), always on hand staff to help the children while making fun.
The place is clean and well provided for.
You will not be disappointed.
Escrita el 28 de julio de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Lucy H
Weston super Mare, UK26 aportes
5.0 de 5 burbujas
jul de 2023 • Familia
Took my 5 year old great grandson along although at first he was reluctant to go on the staff encouraged him and what a fun time he had. Staff were there on hand if needed them very friendly and helpful. Place is kept clean and a fun place to visit for all the family.
Escrita el 2 de julio de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Ygarth
2 aportes
5.0 de 5 burbujas
abr de 2023
We didn’t know what to expect , taking our grandchildren there for the first time. They absolutely loved it, the staff were amazing , they couldn’t do enough to help ,everything was clean with a small cafe on site . The grandchildren enjoyed so much we booked for the following day. Will definitely be going again
Escrita el 24 de abril de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Sophie V
Somerset, UK1 aporte
5.0 de 5 burbujas
mar de 2023 • Familia
Really great We took a group of 8-10 year olds on a Saturday. There were lots of friendly staff to help, and the place is bright and colourful and it wasn't crowded. The children loved it.
Escrita el 18 de marzo de 2023
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

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* Se agota rápidamente: según los datos de reservaciones de Viator y la información del proveedor de los últimos 30 días, es probable que esta experiencia se agote rápidamente en Viator, una empresa de Tripadvisor.
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Clip 'n Climb - Qué SABER antes de ir (ACTUALIZADO 2025) - Tripadvisor

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