Hola! Si se puede pagar al llegar, aunque depende de por que canal hagas tu reserva

Hola! Only the rooms that say on the description "ground floor" are located there, so you can avoid those, those rooms are "Basic Standard" and "Room 4, kitchenette" all the other rooms are on upper levels Pretty much all rooms do have safety boxes, except the "Basic Standard" rooms, but none of the safety boxes can fit a laptop, those are large enough for passports, wallets and phones, maybe a tablet too Regards Ricardo Molina

check out time is at 12:00 (nook) check in time is at 3pm

Hola! That depend where you book, but if you go to our website (hotelsuenomaya), the cancellation policy is like this: In case you do not arrive (no show) we will charge one night penalty, you can cancel or change (upon availability) the reservation at least one week in advance, without charge. Less than a week in advance, cancel or change the reservation will charge you 75% of a night. 24 hours or less in advance of the arrival date will be no chance to cancel or modify the reservation, one night will be charged. Saludos!