I have booked directly with the resort. My confirmation contained very detailed information. I did have a couple of questions and they were answered thoroughly and in a timely manner. Our time at Pangalusian was exemplary. Five nights and four days was not enough but during this time, we were provided stellar service, great accommodation, the best facilities, and sumptuous food at a tranquil island. Nothing was too much - every whim was catered for whole heartedly from the managers to the cleaners. The politeness was genuine and they made us feel welcome and that they were happy to have us there. And if this wasn’t enough, we learned that everyone - from the owners to the staff members had run the resort together with their ethos of preserving and caring for the surrounding environment. No amount of money can buy this experience. As per my review, I will come back to this paradise in a heartbeat! My husband and I travel overseas (from Australia) every second month due to our business. I always try to incorporate a holiday every now and then, so needless to say, we live in hotels, dine at restaurants more than we do at home. We have experience service from several cultures in different countries - but until now, I am proud to call on two of my top hotels: 1) Shangri-la Mactan Cebu 2) El Nido Pangalusian Resort.