Arrived with a confirmed reservation booked directly on the IHG website and was told there were no rooms. Reception desk was super chaotic and the woman receptionist with the orange hair not helpful, was unsympathetic and needs to be retrained in customer service. Horrible experience, will never go back.
A mi me gustó mucho, las habitaciones limpias un gimnasio bastante completo para rutinas. Me atendieron muy bien, sobre todo doña Dilcia que esta en recepción es muy buena con atención al cliente y resolviendo problemas. Me encantó.
It is our second stay at the hotel ,the first time was much better ,it might be due the covid situation .The hotel is ideally located for overnight stays ,just 5 minutes from the airport. They suppose to provide free shuttle service every 30 minutes but they left us at the airport for more than an hour ,just after a phone call they showed up ,I think there is an understaff problem .No complimentary water at rooms ,a bottle for two persons is $5.35,they gave it to us complimentary after my complain which was appreciate but it is not acceptable .Breakfast is just ok ,started a little bit late which is inconvenient for guests at an airport hotel ,again I think is due to the covid situation . Overall was a a pleasant stay for the money paid.
We had to wait a long time for the shuttle bus. Check in was quick and professional. We didn’t have much of a view from the 4th floor but caught a glimpse of a very nice pool area. The room itself was alright, spacious and comfortable enough with coffee maker but no frige. All in all it looked clean but the floor was not done properly. The breakfast was a little limited. However, having been in other hotels during the pandemic, this hotel did well enough with the choices. We were also treated by friendly staff and would stay here again.
Hotel is quite nice. Big, clean comfortable room. Airconditioned. Running hot and cold water. There is free coffee and tea in room but no drinking water supplied. There is a nice bar in the lobby and a small restaurant. Due to COVID times meal was limited to buffet of rice and 2 meat dishes plus veggies. Staff was friendly and courteous. Close to the airport so handy if in transit.
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