No they do not have the "traditional" relaxing area that many spas have. They have a very nice little outdoor area that you can relax at and have a drink while you relax.

From what I understand, a business may post their response below a contributor's review (as with any online comment section) responding to both positive or negative reviews. For instance, my review of Hotel Bel Air ellicited this response from their manager: MANAGEMENT RESPONSE: Denise F, General Manager at Hotel Bel-Air, responded to this review Aug 7, 2013 Dear Tretower424, Thank you for taking the time to share your recent experience at Hotel Bel-Air. I am thrilled to hear our garden oasis was the perfect end to your summer road trip. And how lovely that your LA-based son was able to join you at the hotel. Our staff will be extremely happy to hear your kind words regarding their exceptional service, and of course we love when we are able to make the puppies happy! I am concerned to learn of your disappointment with the grilled cheese sandwich and can assure you this certainly does not reflect the standards we have at Hotel Bel-Air. Please be assured I have followed up with Chef on this to ensure better quality control in the future. I am pleased you and your family - dogs included - enjoyed your stay with us. We hope to see you all back again soon. Warm Regards, Denise Flanders General Manager In general, reponses to negative reviews I have read usually include an apology for the bad experience, some explanation of why it may have occurred, and steps that will be taken to ensure the bad situation is remedied followed by a wish that the client will try them again in future...Hope this helps you! If you need to know more about the mechanics of the TripAdvisor website, I would suggest you email them directly.