If you cancel this room more than 24 hours before check in, you will be forced to pay for 1 nights accommodation. I called at 12:15 pm on November 19 to cancel a room that was booked for November 20. Even though this is more than 24 hours prior to check in, I was charged $104. Booking.com is not clear in their cancellation policy, which states, "You may cancel free of charge until 1 day before arrival. You will be charged the cost of the first night if you cancel within 1 day before arrival." The hotel policies state: Check-in time starts at 2 PM. Check-in time ends at 11:00 PM. Calling at 12:15 pm prior to a 2 pm check in the following day clearly should fit within the day's cancellation timeline. Booking.com informed me that this one night fee is left to the discretion of the hotel owner, and they were not willing to waive the $104. So I have now paid for one night's accommodation without actually having a room for that night. I will not choose to stay at the St. Paul Lodge in the future and am also unlikely to book through booking.com. Too many loops holes!!!…
The room I was in looks nothing like the pictures that are posted, my toilets at an angle, they didn't clean the rooms very well. I left the remote on my bed one day came back to the room and they made the bed with the remote stuck in it.
Estábamos visitando a nuestro hijo durante el fin de semana santa y sabía que no sería suficiente en la casa, así que buscó y encontró el Lodge, cerca de nuestra casa hijos y renovado. No nos decepcionó! Las habitaciones están limpias, renovado y tenía los mejores de lluvia!
I loved my stay at the St. Paul Lodge. I never write reviews, but the service here was spot-on so I thought I should acknowledge that. It was a gentleman who checked me in and he was fantastic. Had an early start the next morning so they made me up a bagged breakfast the night before. Nice big room and the amenities from the fridge to cutlery were very much appreciated. Reasonably priced and convenient.
¿Es el propietario o administrador de este establecimiento? Solicite su perfil gratis para responder las opiniones, actualizar su perfil y mucho más.Solicitar su perfil