cuál es el horario del autobús acia la playa

En el resort se pueden comprar excursiones para Málaga, tangier y provincias cercanas?

Dear Sir, Madam, Thank you for notifying us your complaint. We strive to provide you with the best possible services and when you feel that it falls to meet your expectations, it’s important for us to know. We’re sorry that you’ve received services that prompted you to write a negative comment in Tripadvisor and we regret any inconvenience or frustration that your experience has caused you. In order to understand better your complaint could you please explain us the different queries that you think were not properly answered by our reception staff and by myself. The majority of our reception staff is from the area and has been long time working for the company giving visitors from the 5 continents an excellent service as well as update information about our resorts and its area and I personally put all my aim in the customer service giving always extended information about Crown Resorts and its area to everyone requiring so. We receive hundreds of positive comments mainly about our staff from satisfied customers. In order to orientate our guests during their holidays: 1. We provide you on arrival a file with information about our resorts and places to visit. I understand after a long trip not everyone reads that. 2. Our professional staff from our three receptions (as mentionned before) is from Crown Resorts area and ready to answer any query you may have. 3. I celebrate several information meetings a week to inform our new guests about what to do and where to go during their holidays. 4. To amplify the information provided during the information meetings I publish daily info in the Crown Resorts Facebook page. 5. For the guests who don’t have the chance to assist to the information meetings I elaborated an info internal TV channel “Channel 99” appearing in all the apartments and commun areas of Crown Resorts. 6. I answer hundreds of e-mails a year about tourist information…So does our reservations’ department. 7. I attend on-site guests in my office for any query they may have and my door is always open to whoever needs my help. It could be that we were busy at the front desk with other guests (June when you visited us is the high touristy season) and you felt you didn’t receive all the attention you were expecting from us which doesn’t mean we didn’t want to assist you? In case you would have needed a personal attention, just by leaving your room number with the receptionist or with myself, we would have call you back as soon as we wouldn’t have been so busy to facilitate you all the answers to the questions you may had. Your patronage is important to us, and we hope that you’ll continue to give us opportunities to attend you. Thank you again for bringing these matters to our attention, Sincerely, Simon Crown Resorts P.R

Does the pool have roman steps into and out of pool?

Is it free to play on the tennis courts?