A Diamond in the Rough - Oh! Cancun The Urban Oasis & Beach Club

Dear Leann,

We appreciate the time you have taken to share such detailed comments about your experience. Thank you for highlighting the qualities that made your stay unforgettable. We are delighted you enjoyed our calm and relaxed atmosphere, rooms, pool area, and excellent service.
We are proud to say we have a team always ready to give their best at all times to make every single one of our guests feel at home and make sure they have a wonderful vacation. We greatly appreciate the special mention of those members of our team who helped make your stay more pleasant. We will of course congratulate them for their amazing work.

Regarding your comments about the children in the pool, is important to mention that the Oh! The Urban Oasis building is for only adults, but it is shared with the Smart Oasis where the children are admitted. And also, we are sorry to hear that the breakfast buffet is limited.

Thank you for your observations and comments, we will definitely consider these comments as areas of opportunity to continue providing the best service possible to all our distinguished guests.

Kind regards,
Alfredo García.