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Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Customer Service, Director General en Oh! Cancun The Urban Oasis & Beach Club, respondió a esta opinión
Respuesta de 17 dic 2021
Dear Guest,
We appreciate the time you took to share your comments and opinions about your experience. We sincerely apologize for the inconveniences you encountered during your stay at our sister hotel. Despite this, we wanted to let you know tha we will pass this information on to the corresponding area to let them know the inconveniences and take them into account, so we can enforce and improve the service, as your comfort and satisfaction are important to us.
We reiterate once again our sincere apologies for any setbacks you experienced and hope you can give us another opportunity to welcome you again so we can enhance your perception of our hotels.
Kind regards, Alfredo García.
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.