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Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Oasis Hotels and Resorts, Director General en Oh! Cancun The Urban Oasis & Beach Club, respondió a esta opinión
Respuesta de 14 oct 2022
Dear guest,
First and foremost, we would like to thank you for choosing us as hosts for your stay in Cancún and for taking the time to share your comments with us. We are glad you got to enjoy the personalized service we have to offer; we will congratulate the member of our staff you mentioned for his extraordinary effort.
On the other hand, be assured that we have reviewed your comments and forwarded them to the corresponding departments to amend the inconveniences you encountered and improve our service.
Your comfort and satisfaction is very important to us. We hope to have the honor of welcoming you again and changing your perception of our service.
Cordially, Alfredo García, Director Oh! The Urban Oasis
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.