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Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Xochitl Perez Perez, General Manager en Holiday Inn & Suites Merida la Isla, an IHG hotel, respondió a esta opinión
Respuesta de 4 ene 2021
Dear Sherpakroto,
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn MERIDA LA ISLA.
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.
I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.
Again, thank you for sharing your comments, and if I can be of assistance to you, please contact me directly at 9994613500 or xochitl.perez@hotelesprisma.com
Sincerely,
Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.