Dear Anahi A.,
Thank you for taking the time to share your comments about your recent stay with us. We are delighted to hear that you found our colleagues friendly and that you were pleased with the upgraded room. This is what we aim for.
We are sorry to hear that you had difficulty locating us on Google Maps. We understand that it can be frustrating when directions do not appear as expected. Please note that we are located near many popular tourist attractions, so you can easily walk to those locations from our hotel.
We appreciate your comments and hope you had a pleasant stay overall. We look forward to welcoming you again soon.
Warm regards and all the best,
Caroline von Kretschmann (General Manager and 4th generation)