Silla rota y piscina sucia - The Social Hub Barcelona Poblenou

Dear Dominika,
Thank you for taking the time to share your review.

We apologize that your stay did not fully meet all your expectations. We understand that waiting for service can be frustrating and it is certainly not the standard we aim to uphold. We appreciate your patience and will look into the circumstances that led to the delay in service at the bar.

While our pools are a highlight for many guests, offering a refreshing escape with views of Barcelona, we regret that it did not meet your cleanliness standards during your visit. Please know that we are committed to maintaining a pristine environment for all our guests and will address this with our housekeeping department.

We also acknowledge your comment about the seating accommodations. The comfort and satisfaction of our guests are a top priority, and we will ensure that all our furniture, including chairs, is in excellent condition and up to the high standards that our guests expect.

Located in the vibrant Poblenou district, our hotel offers easy access to local attractions and public transport, making it an ideal base for exploring Barcelona's unique charm. We would be delighted to have another opportunity to provide you with the true The Social Hub experience, complete with the service and amenities that our guests have come to love.

We hope to be able to welcome you back for an improved stay.
Kind regards,

The Social Hub Barcelona Team