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Escribió una opinión el 7 de junio de 2017

Aunque la habitación estaba limpia y el desayuno era muy bueno es muy desagradable el trato con ella
Primero té piden si puedes pagar en efectivo y cuando ya estás ahí ella te informa que canceló la reservación de booking (sin haberte preguntado) y que si me quieren cobrar algo no les haga caso
Obviamente al día siguiente recibí un correo de booking preguntando porque no me había presentado y respondí la verdad
Después recibo un correo muy desagradable de la dueña reclamándome por no haber sido su cómplice en el fraude
Si no quieren pagar la comisión de booking que no los usen

Fecha de la estadía: mayo de 2017
  • Tipo de viaje: Viajó con amigos
    • Ubicación
    • Limpieza
    • Servicio
Agradécele a marcelavergaraal
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
atmosfere_info, Direttore en Atmosfere del Centro Storico, respondió a esta opiniónRespondida el 13 de junio de 2017
Traductor de Google

Beware of the true dishonest!

I would point out that this replication is the same as the one released for the review entitled "Estancia divertida" because they come through the same person.

Firstly, the lady booked a two night stay for two, choosing a room with a single large double bed through the booking.com circuit, accepting the terms of the contract, including an Italian breakfast included in the price.

On arrival (around midnight) the lady requested for her and her friend two large separate beds and a continental breakfast in addition to the Italian one(virtually, a full meal!) For two people.

Of course it was explained to her that having two large separate beds needed to move them to a quad room (which fortunately was free) and that this involved canceling the previous booking of the double room, without applying any extra charge, and no extra charge for extra breakfast too, with a ladies savings of more than 100 euros for the two nights!

When we can, we always try to avoid applying extra costs to meet our guests' requests, but changing the room is always a difficult task for a facility like ours that has only 3 rooms, especially when booking is not directly from Our site, but from booking.com.

In order to re-rent the double room which is left free because of the change, in fact, you must first cancel the previous booking, and the only procedure for making room changes is the "no show".
In this case, after midnight, the free room was not even more bookable and remained unsold for the second night too!
Finally, to please the lady, we had to give up about € 260 in probable gains (for the two days when the double room was left unsold) and more than 100 euro secure earnings (for extras we could apply to the lady).

The lady spointaneously adhered to the proposal to change the terms of the booking.com contract, by going to a private agreement, and enjoying all the benefits of her stay, as can be read in the first part of her narrative of the facts.
So her accusations addressed to us to be horrified people who make fraud are really original and grotesque, as I will explain even better later on.

Once gone, then, in a very improper, she announced at booking.com circuit to have stayed in the structure, without making any mention of how the events were actually carried out, and making us even charge a commission Booking.com, in addition to the non-payment of extras enjoyed.

We know that it is impossible to claim that people always show their gratitude, or that there are no ones who threaten to leave negative reviews. Even tripadvisor procedures are not perfect, and in some cases hosts remain victims of unscrupulous people: and so, in the past, we hosted a psychiatrist who, while we were suffering from his continuing psychological torture (even spotting with Its colors the Persian carpets, furniture and linens in the occupied room) did not give up on all the benefits of her stay, and as a "prize" she rated us with just one star (as "bad"), As we have hosted a writer who has enjoyed free extra and has not paid for the damages caused by his really lively children.

This lady, instead of being influenced by some 500 reviews speaking of a mytichal lady Bozena , always loving and helpful, embodying the prototype of the person truly dishonest, not disdain to damage casually the image of those who honestly and with great sacrifice do their work, even getting to register on the tripadvisor website with a second profile.
In fact, after telling the facts falsely and tendentiously, she wrote a first review (with the "etce" profile) giving a for stars review ("very good"), but then, with a second profile she registered few days ago (7 june 2017!) with her true surname, gave a second review (the same day 7 june 2017), with a two stars evaluation (as "poor") by increasing the amount of falsehood and also by sending out injuries by mail, who have seriously hurt Mrs Bozena.

Already with the profile registered in 2015, however, there are reviews which prove that the lady likes to take advantage of extras who then would not want to pay, pushing it to misleadingly use its right to review the structures in which housing:please look in her profile the reviews entitled "Disappointing" where she complains that she had to pay an extra night due to a late ceck-out, or another one entitled "Careful with Hidden charges" where she complains to pay for an intercontinental phone call.

For these serious behaviors, we decided to denounce the lady at the booking.com and tripadvisor customer service and decided to charge any extra she enjoyed while staying at our B & B.

Travelers and owners, so beware of the true dishonest!

Informar que la respuesta no es apropiada
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Escribió una opinión el 2 de junio de 2017

Pasamos dos días muy divertidos en este B&B. Es exacto eso, una recamara con baño privado y desayuno en un departamento enorme en en centro de Nápoles. Rentan tres recamaras, y los dueños viven en el resto del departamento (separados por una puerta de la sección que se renta). La dueña es muy simpática y ayuda mucho con información, mapas,etc. No habla mucho inglés o español, pero se da a entender muy bien en italiano.
La decoración es con muebles antiguos, candelabros y mucho arte. Hay un elevador antiguo muy lindo para subir.
La única razón por la cual no le damos 5 estrellas es porque debido a los comentarios previos tan positivos, a nosotros nos decepcionaron un par de cosas, y hubiéramos preferido tener expectativas mas realistas.
Como otros comentan, de entrada te piden que canceles la reservación de booking, y así el desayuno puede ser mas abundante, aunque te dice la dueña que no hay problema si te incomoda hacer esto. Las camas son bastante duras. Los cuartos todos tienen dos cama grandes, y cabe una familia con 4 personas, pero no tan prácticos para una pareja. El internet es muy lento (probablemente por las paredes gruesas del edificio antiguo). No hay cajoneras ni closets; en nuestro cuarto se podia colgar la ropa en un tubo.
La localización es muy buena, en una avenida principal desde adonde se puede caminar a muchos sitios históricos.
En resumen, estuvimos muy contentos, y fue una estadía buenísima pero no perfecta.

Fecha de la estadía: mayo de 2017
  • Tipo de viaje: Viajó en pareja
    • Calidad/precio
    • Habitaciones
    • Servicio
2  Agradécele a etce
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
atmosfere_info, Direttore en Atmosfere del Centro Storico, respondió a esta opiniónRespondida el 13 de junio de 2017
Traductor de Google

Beware of the true dishonest!

Firstly, the lady booked a two night stay for two, choosing a room with a single large double bed through the booking.com circuit, accepting the terms of the contract, including an Italian breakfast included in the price.

On arrival (around midnight) the lady requested for her and her friend two large separate beds and a continental breakfast in addition to the Italian one(virtually, a full meal!) For two people.

Of course it was explained to her that having two large separate beds needed to move them to a quad room (which fortunately was free) and that this involved canceling the previous booking of the double room, without applying any extra charge, and no extra charge for extra breakfast too, with a ladies savings of more than 100 euros for the two nights!

When we can, we always try to avoid applying extra costs to meet our guests' requests, but changing the room is always a difficult task for a facility like ours that has only 3 rooms, especially when booking is not directly from Our site, but from booking.com.

In order to re-rent the double room which is left free because of the change, in fact, you must first cancel the previous booking, and the only procedure for making room changes is the "no show".
In this case, after midnight, the free room was not even more bookable and remained unsold for the second night too!
Finally, to please the lady, we had to give up about € 260 in probable gains (for the two days when the double room was left unsold) and more than 100 euro secure earnings (for extras we could apply to the lady).

The lady spointaneously adhered to the proposal to change the terms of the booking.com contract, by going to a private agreement, and enjoying all the benefits of her stay, as can be read in the first part of her narrative of the facts.
So her accusations addressed to us to be horrified people who make fraud are really original and grotesque, as I will explain even better later on.

Once gone, then, in a very improper, she announced at booking.com circuit to have stayed in the structure, without making any mention of how the events were actually carried out, and making us even charge a commission Booking.com, in addition to the non-payment of extras enjoyed.

We know that it is impossible to claim that people always show their gratitude, or that there are no ones who threaten to leave negative reviews. Even tripadvisor procedures are not perfect, and in some cases hosts remain victims of unscrupulous people: and so, in the past, we hosted a psychiatrist who, while we were suffering from his continuing psychological torture (even spotting with Its colors the Persian carpets, furniture and linens in the occupied room) did not give up on all the benefits of her stay, and as a "prize" she rated us with just one star (as "bad"), As we have hosted a writer who has enjoyed free extra and has not paid for the damages caused by his really lively children.

This lady, instead of being influenced by some 500 reviews speaking of a mytichal lady Bozena , always loving and helpful, embodying the prototype of the person truly dishonest, not disdain to damage casually the image of those who honestly and with great sacrifice do their work, even getting to register on the tripadvisor website with a second profile.
In fact, after telling the facts falsely and tendentiously, she wrote a first review (with the "etce" profile) giving a for stars review ("very good"), but then, with a second profile she registered few days ago (7 june 2017!) with her true surname, gave a second review (the same day 7 june 2017), with a two stars evaluation (as "poor") by increasing the amount of falsehood and also by sending out injuries by mail, who have seriously hurt Mrs Bozena.

Already with the profile registered in 2015, however, there are reviews which prove that the lady likes to take advantage of extras who then would not want to pay, pushing it to misleadingly use its right to review the structures in which housing:please look in her profile the reviews entitled "Disappointing" where she complains that she had to pay an extra night due to a late ceck-out, or another one entitled "Careful with Hidden charges" where she complains to pay for an intercontinental phone call.

For these serious behaviors, we decided to denounce the lady at the booking.com and tripadvisor customer service and decided to charge any extra she enjoyed while staying at our B & B.

Travelers and owners, so beware of the true dishonest!

Informar que la respuesta no es apropiada
Esta respuesta es la opinión subjetiva del representante de la dirección, no de TripAdvisor LLC
Escribió una opinión el 21 de febrero de 2016

Situado perfectamente en el centro de la ciudad y en una zona segura. Me quedé dos días en este lugar donde recibí un trato familiar cercano y muy agradable por parte de los anfitriones que me hizo sentir en casa aunque viajara sola. Las habitaciones son amplias, acogedoras y limpias... todo ha sido perfecto durante mi estancia. Sin dudar, un 5 sobre 5 muy merecido.

Consejo sobre habitaciones: Todas las habitaciones son amplias y tranquilas.
Fecha de la estadía: febrero de 2016
  • Tipo de viaje: Viajó solo
    • Calidad/precio
    • Calidad del descanso
    • Servicio
1  Agradécele a Marina C
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Escribió una opinión el 23 de julio de 2015 mediante dispositivo móvil

Definitivamente algo especial. Difícil de describir, recomendable vivir. La ubicación céntrica, los cuidados en cada detalle, la excelente habitación, el orden, la limpieza, el delicioso desayuno pero en especial y muy en especial la calidad humana de sus anfitriones! Estoy agradecido de haber sido sus invitados, agradecidos por el esfuerzo en hacernos sentir en casa! Lamentable la suciedad de la ciudad pero este "nuestro hogar" en la corta estancia fue un oasis gratificante. Grazie

Fecha de la estadía: julio de 2015
Tipo de viaje: Viajó con familia
1  Agradécele a K7988RLcarlosv
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
Escribió una opinión el 20 de junio de 2015

Estuvimos en este lugar perfectamente ubicado, a distancia de caminata del centro histórico y también de la zona de compras. Mario y Bozena nos han ayudado y hecho sentir en casa. Estuvimos dos veces durante nuestro viaje! Y nos hicieron sentir muy cómodos en Napoli. Muy recomendable!!

Fecha de la estadía: junio de 2015
  • Tipo de viaje: Viajó en pareja
    • Calidad del descanso
    • Habitaciones
    • Servicio
2  Agradécele a patoyyo
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.
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