¡Definitivamente no es la mejor opción! - Hotel Gregoriana

Dear Guest,

we are very sorry to read that you did not appreciate your stay with us.

However, we honestly find your review quite misleading.
A ‘score’ of 1 on 5 describe an awful experience which, even having a look to all our online reviews, not to mention the personal feedback we receive day by day by our Guests, seems to be very far from our usual standards.

Concerning the maintenance, we do it regularly and all of our rooms are equipped with high quality mattresses for which we have never received any complaints.
I understand that it could be a matter of personal preference, but saying that it was very old it is a different thing.

Concerning the hair in the bathtub, we are really sorry.
Of course you shouldn’t have found it but it is really strange that after two days it was still there, after having a bath or a shower?
In any case, should you have reported while staying at the hotel, we would have immediately done an extra cleaning or a room change.

Concerning breakfast, the space at our disposal is not much and the XVII Century building doesn’t allow us to make many changes. But we try to compensate with the high quality of our fresh Italian products, both sweet and salty, and mainly organic.
And the breakfast staff speak a little bit of English and perfectly Spanish, since two of them are from South America.
And of course, the staff at the reception speak English, Spanish, France and Portuguese.

With our best regards.