Publicidad engañosa - Towneplace Suites Detroit Canton

Dear Bret T,

Thank you for taking the time to share your experience regarding your recent stay at the TownePlace Suites Detroit Canton.

As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for less than accurate room description. We have shared your feedback with the appropriate hotel IT team members to ensure that this was an isolated issue and to correct any wrong data entry
Upholding our commitment to provide a memorable experience with exceptional service, The very generous compensation that were offered to you is way far above an beyond the industry standard for similar situation.
As for your request for a free upgrade, the Marriott Rewards, Term and conditions states The Following:
(Complimentary Room Upgrade is Based on room availability at check-in and limited to the Hotel availability on that day, Upgrades may include rooms with desirable views, rooms on high floors, corner rooms. All upgrades are granted on a space-available basis, as determined by the Hotel at the time of check-in. Upgrades are subject to availability and identified by each hotel.
In closing, We look forward to serve you again whenever your travels bring you back to Canton.

Thank you,