Dear Popybruenner,
Thank you very much for taking the time to post this review on Trip Advisor,
We are sorry to hear of the issue experienced in the bathroom, its a shame we did not have the opportunity make it right for you during your stay, a member of our Maintenance Team would have attended to the fault.
Thank you for sharing your experience with everyone. We do hope that you will visit us during your next trip to London and look forward to welcoming you back in the near future.
Kind regards,
Meredith Bevan
General Manager