Name: Lauren, la recepcionista es probablemente la trabajadora más incompetente y grosera que he conocido
Item: TownePlace Suites Midland South/I-20
Rating: 1
Author: Jet27837475443

TownePlace Suites Midland South/I-20

Consulta la disponibilidad del alojamiento.

Hay hoteles similares disponibles.

Ver todo

TownePlace Suites Midland South/I-20

Estas opiniones se traducen automáticamente desde su idioma original. ¿Quieres ver las traducciones automáticas?

Sí

tatiana

Frederick, Maryland

Opinión sobre el TownePlace Suites Midland South/I-20

Opinión escrita 11 jul 2021mediante dispositivo móvil

Fecha de la estadía: julio de 2021

Consejo sobre las habitaciones: Avoid this hotel. Plenty of good ones around who hire and train workers in customer service

Tipo de viaje: Viajé por negocios

Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Tricia Beasley, Guest Services / Front Office en TownePlace Suites Midland South/I-20, respondió a esta opinión

Respuesta de 12 jul 2021

Hi Jet,

After looking into the actual computer keystrokes and history and reviewing the camera footage from that evening I found an unfortunate mistake. Earlier in the evening the previous front desk clerk checked another party in using your reservation. Since the computer showed you as already in house the night clerk would not have been able to locate your name or reservation number in the arrivals list. I apologize for the stress and inconvenience this caused. I have already refunded your stay to Expedia and they should promptly refund you.

Again I’m so sorry that this happened. If you would like to further discuss this, please reach out to me personally at the hotel. Thank you for taking the time to give us honest feedback. I will use this to help us grow.

Esta respuesta es la opinión subjetiva del representante de la gerencia, no de Tripadvisor LLC.

Hoteles cercanos