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JL/ Luxury Cabin in the Woods -Valle de Bravo 2

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Descripción general
3 dormitorios
3 baños
8 huéspedes
1 noche como mínimo 
Reglas de la casa
No se admiten mascotasAptos para niñosNo se permite fumar
Dormitorios
1 cama King1 cama Queen2 sofás2 camas individuales
Baños
3 baños completos

Conoce al propietario
Destination.mx
Es propietario desde junio de 2020
Idiomas: English, Spanish
Tiempo de respuesta: En el plazo de unas horas

Hacer un aporte
Opiniones (1)
bayis
bayis
Nápoles, FL11 aportes
1.0 de 5 burbujas
Terrible Experience. Stay Somewhere Else
The check-in process promised to be smooth but it wasn't. We were asked to call half-hour before to make sure a person was there to greet us and give us the key. Despite doing exactly that, we had to wait for about half an hour after arriving (i.e., one hour after initial notice) to be let in the property. We were also surprised that we were asked to give a $100-dollar refundable deposit in cash in case of any incidentals. If you are bringing big luggage and/or groceries, you will find the house terribly inconvenient. You have to walk down a hill and the up and down many steps before you reach the property. No parking spot on the actual house (parking is about 100 yards away on top of cobbled stoned road and stairs, so it is exhausting and unbelievably inconvenient). Once in the property we realized that the outdoor Jacuzzi did not have a heating system. Instead, the owner plugs in an extension cord with a heater meant to heat kitchen items. This item is then put inside the Jacuzzi to “heat it.” Besides not being effective (the Jacuzzi’s water is slightly warm AT BEST during the day and freezing cold during the night), it is a tremendous electrical hazard and an accident waiting to happen. Therefore, we proceeded to disable the “heater” extension cord when we first used it. Do not count on having a hot Jacuzzi. It is not going to happen. Valle is cold this time of year and the house has a fire place. We then inquired on whether we could use the fireplace. We were told that it could be used and that they would arrange for firewood to be delivered to us (for a fee). Although I kept checking on the status of the firewood, and I was told repeatedly that the wood was on its way and be delivered soon, it never arrived. That also prevented us from leaving the house to go explore (given that we were waiting on the “imminent” wood delivery). The following day I was promised to have wood delivered by noon. By 3:00pm, I decided to leave the house and try to find firewood at a nearby town (again, the house was very cold, the kids were uncomfortable, and the Jacuzzi was not heated). We spent 2 hours looking for wood on the streets of Valle until we finally found some. The mattress in the Master bedroom is by far THE WORST mattress I have ever slept on. So bad that my wife and I chose to sleep on the floor using cushions the second night. Yes, that was better than the master bedroom mattress. It is incredibly uncomfortable and evident that is at least 20 years old. The kitchen sink was clogged throughout our entire stay. It made it very difficult to cook and clean dishes. The house also lacked of basic items such as trash bags, shampoo or paper towels. During check out, I asked the host to have the lady to meet us at noon at the latest in order to get the $100 dollars back and deliver the keys. We needed to leave by noon at the latest not only because that is the check out time per house policy, but also because we needed to catch a flight. Although I was told the lady would meet us at noon at the latest, just as it was the case for the check in process, the lady did not arrive by noon, and we had to leave the property at 12:30 without our $100 dollars so we would not miss our flight. I immediately informed the host about this and was told that they would deposit my $100 back promptly. That same day I provided the account information for the deposit. I was told that the owner would make the direct transfer on Monday (which takes literally seconds via bank transfer in Mexico). By Tuesday I was yet to receive the $100 deposit that should have not been requested to begin with. It wasn’t until I indicated that I was to the point to dispute the transaction with American Express and VRBO that the deposit was made. Valle is a magical place. DO NOT STAY HERE. There are a multitude of other options that will deliver a far better place with better accommodations.
Fecha de la visita: enero de 2021
Escrita el 13 de enero de 2021. Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

Mostrando resultados de 1 a 1 de 1

Qué ofrece este alquiler
Entretenimiento
  • Sala de juegos
  • Sistema de estéreo
  • Televisión
Baño y lavandería
  • Secadora
  • Plancha
  • Bañera de hidromasaje
  • Se proporcionan sábanas
  • Se proporcionan toallas
  • Lavadora
Cocina y comedor
  • Barbacoa
  • Congelador
  • Refrigerador
  • Hervidor de agua
  • Microondas
  • Hornillo
  • Tostador
Servicios al aire libre
  • Balcón
  • Terraza
  • Patio
  • Terraza
Cercanos
  • Zona de campo
Servicios bajo techo
  • Chimenea
Características del establecimiento
  • Personal en el establecimiento
Información de la ubicación
  • Frente a la playa/Junto al lago
  • Escapada a la ciudad

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Mapa
Cómo llegar
Juarez Intl Airport
113.1 km

Toluca Airport
60.2 km
Restaurantes
Benicio Casa De Pan
2.2 km

Na-ha El Santuario
4.3 km

Restaurante Casa Avandaro
4.5 km

VE Cocina Española
4.6 km
Atracciones
Cascadas Velo de Novia
4.8 kmCascadas

Carmel Maranatha
3.2 kmLugares religiosos

Valle de Bravo
4.7 kmLugares históricos

Mirador La Peña
2.2 kmMiradores

Lo que debes saber
Horarios de check-in/check-out
Check-in después de las 3 p.m. Check-out antes de las 11 a.m.
Política de Cancelación
  • Reembolso del 100 % en un plazo de 24 horas después de la reservación (siempre que falten al menos 60 días para la estadía).
  • Reembolso del 50 %* si cancelas al menos 4 semanas antes del check-in
  • No es posible obtener un reembolso una vez que se confirma la reservación

Acerca de este establecimiento

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Establecimiento #FKN22212897989

JL/ Luxury Cabin in the Woods -Valle de Bravo 2 - Alquileres de vacaciones en Valle de Bravo - Tripadvisor